Making or Cancelling an Order

Effective Date: [13/12/2024]

Orders can be placed through our website, by phone, or via email.
Payment must be completed at the time of ordering to confirm your purchase.
Once payment is processed, you will receive an order confirmation via email or text.

If you need to make changes to your order, please contact us immediately at info@24ktreats.co.uk.
Amendments can only be made if the order has not yet been processed for preparation.

A non-refundable 50% deposit will be required for bulk orders.
If a bulk order is cancelled before dispatch, a gift voucher for the deposit amount will be issued, which can be used at an alternative date subject to availability.
For perishable or customised goods, deductions will be made for items already purchased or prepared.
To cancel an order, please notify us as soon as possible by contacting us at info@24ktreats.co.uk.
Orders for perishable items (e.g., fresh fruit juices, baked goods) cannot be cancelled once preparation has started.

It is the customer’s responsibility to provide accurate delivery details. We cannot be held liable for failed deliveries due to incorrect or incomplete information.
If a delivery fails due to an issue on our end, we will work with you to resolve the matter promptly.

If you have any questions or concerns about making or cancelling an order, please contact us at: