Privacy Policy

Effective Date: [13/12/2024] 

1. Introduction 

Welcome to 24K Treats, protecting your personal data is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR). 

2. Data Controller 

24K Treats, is the Data Controller responsible for processing your personal data. If you have any questions about this policy or how we handle your information, you can contact us at: 

Email: info@24ktreats.co.uk

Phone: 07453261247

3. Information We Collect 

We collect the following types of personal data: 

  • Contact Information: Name, email address, phone number, and shipping address. 
  • Payment Information: Billing address, credit/debit card details (processed securely via third-party payment processors). 
  • Order Details: Products purchased, delivery preferences. 
  • Website Usage Data: IP address, browser type, pages visited, and cookies. 
  • Marketing Preferences: Information about your preferences and opt-in/opt-out status for marketing communications. 

        4. How We Use Your Information: 

        We process your personal data for the following purposes: 

        • To fulfil and manage your orders. 
        • To process payments securely. 
        • To communicate with you about your orders, queries, or customer service requests. 
        • To send you marketing communications, where you have opted in. 
        • To analyse website usage and improve our services. 
        • To comply with legal obligations. 

        5. Legal Basis for Processing 

        We rely on the following legal bases for processing your personal data: 

        • Contractual Necessity: To provide the services or products you have requested. 
        • Consent: For marketing communications (you can withdraw consent at any time). 
        • Legitimate Interests: For business improvement, fraud prevention, and security. 
        • Legal Obligation: To comply with applicable laws and regulations. 

        6. Sharing Your Information 

        We may share your personal data with: 

        • Service Providers: Payment processors, delivery companies, IT service providers. 
        • Legal Authorities: Where required by law or to protect our legal rights. 
        • Business Transfers: In the event of a merger, sale, or acquisition of our company. 

        7. Data Retention 

        We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized. 

        8. Your Rights 

        Under the GDPR, you have the following rights: 

        • Access: Request access to your personal data. 
        • Rectification: Request correction of inaccurate or incomplete data. 
        • Erasure: Request deletion of your personal data. 
        • Restriction: Request restriction of processing under certain circumstances. 
        • Data Portability: Request a copy of your data in a structured, machine-readable format.
        • Objection: Object to processing based on legitimate interests or for direct marketing. 
        • Withdraw Consent: Withdraw consent at any time for processing based on consent. 

        To exercise your rights, contact us at info@24ktreats.co.uk. 

        9. Cookies and Tracking 

        We use cookies to enhance your browsing experience. For more information, see our Cookie Policy. 

        10. Data Security 

        We implement technical and organisational measures to protect your data from unauthorised access, loss, or misuse. This includes encryption, firewalls, and secure servers. 

        11. International Transfers 

        If we transfer your data outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as standard contractual clauses approved by the European Commission. 

        12. Updates to This Policy 

        We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” 

        13. Complaints 

        If you believe we have not complied with your data protection rights, you can lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority. 

        Contact Us 

        If you have any questions about this Privacy Policy or our data practices, please contact us at: 

        Email: info@24ktreats.co.uk

        Phone: 07453261247

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